Our Terms and Conditions of Business.

By using our service you agree to our terms and conditions of business

1.0 Initial visit.

For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up and is usually double the cost of maintenance cleans as we double clean the windows with our HOT pure water system.

1.05 What can I expect?

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean. Frames and sills are cleaned free of charge. We do offer a upvc deep cleaning service at extra cost.

The pure water system leaves the window wet, this drys to a spotless finish. Windows below trickle air vents may continue to spot for a few cleans as the trickle vents are usually very dirty. There also maybe spotting on leaded windows, windows with plastic bars on or from a build up of soap in the rubbers. All of this will flush out over a couple of maintenance cleans and is to be expected occasionally (even though we try really hard to get a spotless finish first time)

1.1 How often will we visit

We offer the choice of every 4, 6 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

1.2 Bad Weather

We still clean your windows in the rain as rain doesn’t make clean windows dirty as we would have removed the grime From the frames, however if you are not happy with the clean it must be reported within 24hours. Our promise to you is that the results will still be the same. If there is electrical storms or high winds then Your clean will carry over to the next working day.

1.3 Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer. We require 48 hours cancellation. We will text you the night before the clean from a No Reply Messaging Service

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by phone or email.

1.5 Complaints procedure

We will always provide you with the best possible service every time we clean your windows.

If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

1.6 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

1.7 Payments

We have gone completely digital with our booking and accounting system. Our contactless, safe and secure payment method is via GoCardless. A link will be sent to you when you make your booking, cleaning will not commence until we get an automated notification confirming your booking. GoCardless provider FAQ's can be found here

1.8 Frames

Frames are washed free of charge and wiped down free of charge when doing exterior. Because this is a free service this isn’t covered by our guarantee however our restoration paid for service is.

1.9 Facia and soffits.

The cleaning is carried out using a mild TFR plus Hot purified water, this will bring them up very well but stubborn marks may need ladderwork and comes under upvc restoration work.2.0 if a specific time is needed for access this can seriously affect our round and a £4 surcharge is added.

EXTREME CLEAN SURREY
Hot Purified Water Window Cleaning
Copyright © 2020